Effective Date: January 01, 2025

CEM Global (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, cemglobal.com, and interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information through your interactions with our website and services. This information includes:

  • Personal Information: Name, email address, phone number, job title, company name, and other contact details when you submit forms, subscribe to newsletters, or inquire about services.
  • Non-Personal Information: IP address, browser type, device type, operating system, referring URLs, pages visited, and browsing behavior for analytics purposes.

2. How We Use Your Information

We use your personal information to:

  • Provide services and respond to inquiries.
  • Improve and personalize your experience on our website.
  • Send promotional content, updates, and newsletters (with your consent).
  • Process transactions, billing, and support requests.
  • Communicate with you about your account or services.
  • Comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

CE North America is committed to protecting the privacy and confidentiality of personal information collected or received through our business operations and communications.

Personal information may be collected through direct communications, business correspondence, website interactions, contact forms, customer inquiries, supplier communications, and other legitimate business activities. This information may include names, email addresses, phone numbers, mobile contact information, company information, and other information voluntarily provided to us.

We use this information only for legitimate business and operational purposes, including responding to inquiries, communicating with customers, suppliers, vendors, factories, business partners, and other authorized contacts, providing services, processing business requests, maintaining business relationships, and complying with legal or regulatory obligations.

We do not sell or rent personal information to third parties.

Service Providers: We may share certain information with trusted third-party service providers only when necessary to support our business operations, such as website hosting, technical support, email services, data processing, analytics, or other operational services.

These service providers are required to use the information only for the services they provide on our behalf and to maintain its confidentiality and security.

Phone Numbers, Mobile Contact Information, and SMS Consent: SMS consent, phone numbers, mobile contact information, and any related opt-in or consent information will not be sold, rented, shared, transferred, or disclosed to any third parties or affiliates. This information is used only for legitimate business and operational communications.

No Third-Party Marketing or Promotional Use: CE North America does not provide phone numbers, mobile contact information, SMS consent, or related opt-in data to third parties or affiliates for marketing, promotional, advertising, spam, or unsolicited communication purposes.

Legal Compliance: We may disclose information when required by applicable law, regulation, legal process, court order, or governmental request.

    4. Data Retention

    We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to request the deletion of your personal data, please contact us at privacy@cemglobal.com.

    5. Cookies and Tracking Technologies

    Our website uses cookies and other tracking technologies (such as pixels and web beacons) to collect information about your browsing activities. This helps us:

    • Provide a more personalized experience.
    • Analyze website traffic and improve functionality.
    • Serve targeted ads based on your interests.

    You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your experience on our site.

    6. Security of Your Information

    We take reasonable precautions to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

    7. Your Rights and Choices

    Depending on your location, you may have certain rights regarding your personal information, including:

    • Access: You can request a copy of the personal data we hold about you.
    • Correction: You can request corrections to any inaccurate or incomplete information.
    • Deletion: You may request that we delete your personal data, subject to certain exceptions.
    • Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in emails or contacting us directly.

    To exercise your rights, please contact us at privacy@cemglobal.com.

    8. Third-Party Links

    Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the way we handle your personal information. We will post any changes on this page and update the “Effective Date” at the top of the policy.

    10. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:CEM Global
    Email: privacy@cemglobal.com
    Phone: +1 (305) 392-2200
    Address: Coral Gables, FL, 33134 USA